|BPO / ITES / Telecaller / Customer Care|
|2 - 5 Years|
|15 -20 Lacs (P.A.)|
-Our client is a major Insurance player in US and Canada. They have captive shared services setups in Bangalore and Pune.
-They are looking for an Operations Manager (Band - AVP) for their Pune office. This position reports into the Pune - Head of Operations.
-Candidates must have experience in International Life and Pensions Underwriting with an International BPO/KPO set up.
A brief Job Description is given below :
-Lead 200+ member teams in achieving process KPIs and productivity targets
-Take accountability of business outcomes associated with the process
-Manage transitioning in of new processes from other locations
-Manage operational risk and maintain business continuity plans for the process
-Develop strong working relationship globally with stakeholders and influence business outcomes
-Drive change, scout for global best practices in operations management and look to implement the same at Allstate
-Take responsibility for recruiting talented members in the team
-Foster high levels of employee engagement and retention, develop future managers
-Lead creation of an engaging and productive work culture as per organization's values and Leadership Principles
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